Return Policy
We want you to be satisfied with your purchase. Please read our policy below, followed by the return instruction.
For hygiene, health and sanitary reasons, potty chairs, potty seats and all underwear CANNOT be returned.
Products must be returned to us within 15 days after the date of receipt.
To obtain a full refund, the returned items must be in unused and in their original condition with all the associated packaging and tags intact.
All returns must have a Return Merchandise Authorization (RMA) number. To obtain your RMA number, please see return instructions below.
Returns WITHOUT an RMA number will only receive a 50% refund.
All returns and refunds are subject to final approval from our Customer Service Department.
We cannot refund original shipping fees or the cost of return shipping.
A flat restocking fee of $5.00 will be applied to returns.
Credit will only be issued to the credit card that was originally charged.
Please allow 1-2 weeks for your return and credit request to be processed.
Return Instruction:
1) Please email us or call us with the following information:
a. Order number
b. Product Name
c. Reason for return
d. Type of return i.e. Refund, Exchange or Replacement
2) We will reply to the email within 48 business hours with a Return Merchandise Authorization (RMA) number. We will not accept returns without this RMA number. The RMA must be issued prior to mailing your items back to us. Returns WITHOUT an RMA number will only receive a 50% refund.
3) Please return items in their original packaging. Please include a copy of your original packing slip and receipt. The RMA number should be clearly visible on the shipping label. Mail the parcel to:
Potty Scotty by Mom Innovations
6905 Broadway, Suite 203
Pearland, TX 77581
4) Upon approval from our Customer Service Department, the original credit card charged will be refunded the price of the returned item, minus a flat restocking fee of $5.00 and any other additional shipping charges.
