Help & FAQ's

1. Shipping Policy

Shipping Carriers
We ship with FedEx (our preferred carrier), UPS and USPS.

Calculating Shipping Charges
The shipping charges are calculated based on a number of different things such as

the weight, size and number of products that you have purchased.
the shipping option you select - i.e. ground, 2nd day, express etc.
your zip code
the zip code of the warehouse the products ship from.
Our main warehouse is in Pearland, TX 77581, but we also do ship from other locations.
Some of our products are shipped directly from the manufacturer

On the average, our shipping charges for our ground services have been ranging from $9 - $12.

If want a product shipped by a certain date and time please contact us and we will try our best to accomodate you and your timeframe.

Ordering and Shipping Times:

Time Order Placed	When it will ship.
Mon to Frid - BEFORE 8 am CST	The same day**
Mon to Thur - AFTER 8 am CST	The next day**
Friday AFTER 8 am CST	The following Monday**
Saturday or Sunday	The following Monday**

Call us 713-817-1998 M-F 9-4 CST or email us you have any questions

We are centrally located in Texas - so on the average Ground orders are delivered within 3 days.
The keyword here is average - the actual times are between 3 and 7 business days depending on where you live. See Shipping Times for Potty Scotty.
- See the FedEx Ground Map for number of days.
- See the UPS Ground Map for number of days.
Our goal is to get the products to you as fast as possible, so we will change the shipping option if it means that we can get product to you faster - unless of course you give us specific instructions not to do so.
For examples if you select FedEx Ground and it will take 5 days to get the products to you while UPS Ground will only take 3 days, - we will switch your order to go out with UPS Ground.
Orders submitted with the wrong billing information will need verification and therefore will be delayed and the above shipping policies will not apply.
We ask that you please submit the billing information exactly as stated on your credit card statement and your shipping information exactly to the location you want product shipped, so that your order may be processed efficiently

Insurance
We automatically insure all packages.

Order refusal and Discrepancies
If an order is refused, shipping charges (both ways) are non refundable and all restocking fees will still apply.

Order shortages, damages or discrepancies must be claimed within 5 days of receipt of order.

APO / FPO addresses:
Yes, we will gladly ship to an APO / FPO addresses via United States Postal Services.

Canadian Orders:
We will ship to Canada via U.S.P.S Global Services. Canadian customers are responsible for any customs charges or any export fees for importing from the US. Potty Scotty only covers the shipping costs.

International Orders:
Currently, we are not set up to ship to Internationally , however, if you email us, we will try and accomodate you. You will be responsible for all customs charges, as well an any other fees incurred for importing from the US. Potty Scotty will only cover the shipping costs.

Domestic USPS Priority & First Class Mail:

** THESE SERVICES DO NOT OFFER A DELIVERY SERVICE GUARANTEED AVAILABLE DATE. **

That means we do not have an estimated time of delivery. We will ship them using delivery confirmation, which will give you limited amount of tracking.

We do not offer, at this time, a signature confirmation request. If you need this service, we offer it through FedEx, please contact us if you need this specific option.

We DO NOT offer insurance at this time. If you choose to ship using this method, you are responsible for any packages lost, stolen, damaged, etc. We will take no responsibility for the package after it has shipped from our warehouse.

1 st Class mail is only available for packages weighing 16 oz or less. No exceptions!

We do not offer Express services at this time through U.S.P.S.

U.S.P.S. does not have the ability to change the address once it has been shipped.

2. Cancellation Policy

If you need to cancel or change an order, please email or call us at 713-817-1998 immediately. If we are on the phone with other customers, your call will be directed to our voicemail system. Please leave us a message and email us your cancellation.

Orders that have not been processed will be fully refunded.

Orders that have been processed, but have not shipped, will be charged a small fee of $3.50.

Orders that have already shipped will be charged the shipping and handling fee.

Return Policy for Potty Scotty Customers:

If you are not completely satisfied with your purchase, you may return any merchandise in "new and unused" condition within 30 days of receipt for a refund, excluding shipping fees.
To ensure product integrity AND for health, hygiene and sanitary reasons we are unable to accept returns on any kind of personal items such as potty training pants, potty seats, potty chairs, urinals, etc. - anything that may have come in contact with urine or feces if the original packaging is not fully intact.
For hygienic reasons, we are unable to accept returns with any indications that it has been used, installed or applied . This includes, but is not limited to, items that have been assembled, unsealed videos, DVDs and CDs and any personalized items.
New and unused means saleable condition, not used, worn or dirty.
We cannot refund original shipping fees or the cost of return shipping.
A restocking fee of 15% up to a maximum of $8 will be applied to all returns.
Exchanges may incur additional shipping charges.
All returns and refunds are subject to final approval from our Customer Service Department.

Please allow 7-10 business days for your return and credit request to be processed.
Credit will only be issued to the credit card that was originally charged.

3. Return Instruction:

1) Please email us or call us with the following information:

a. Order number
b. Product Name
c. Reason for return
d. Type of return i.e. Refund, Exchange or Replacement

2) We will reply to the email within 48 business hours with a Return Merchandise Authorization (RMA) number. We will not accept returns without this RMA number. The RMA must be issued prior to mailing your items back to us. Returns WITHOUT an RMA number will only receive a 50% refund.

3) Please return items in their original packaging. Please include a copy of your original packing slip and receipt. The RMA number should be clearly visible on the shipping label. Mail the parcel to:

Potty Scotty by Mom Innovations
8017 Fite Rd
Pearland , TX 77584

4) Upon approval from our Customer Service Department, the original credit card charged will be refunded the price of the returned item, minus the restocking fee and any other additional shipping charges.

4. Defective Products or Missing Components

We are committed to providing the best quality merchandise and vend only top quality product from reputable manufacturers who indemnify the quality of their product.

Most, but not all, products are covered by manufacturer's warranties. Warranty information when available, is included inside the product packaging or on the product box.

We will work diligently with the manufacturer to take care of your service needs by providing part replacements.

Potty Scotty reserves the right to replace the defective parts of merchandise. Requests for replacement parts will be processed as quickly as possible.

Please note that we are unable to express ship replacement pieces.

If a replacement part can not be obtained, a new item will be shipped. Regretfully, we are unable to accept cancellations after merchandise arrives.

After 30 days of receipt, Potty Scotty will refer all issues regarding defective merchandise to the manufacturer for warranty processing, if applicable.

5. Damaged & Lost Shipments

Upon arrival of your shipment, please check the contents of your package immediately and report any discrepancies or damages within 7 business days of receipt of merchandise.

We must report all damages immediately to the carrier for inspection; therefore, we ask that you keep all merchandise and packaging in as delivered condition.

Claims issued on damaged or lost orders can take the carrier 7-10 days to process.

Once a claim has been initiated and processed, a replacement will be sent.

We are unable to accept cancellations on merchandise after it arrives damaged, or if it is lost; we will make every effort to correct this situation.

Lost packages are usually located by the carrier and delivered.

To avoid duplicate shipments, replacements will be sent after the claims process is complete.

Although we are unable expedite replacements, please be assured that we will work diligently with the carrier to resolve these matters expeditiously.

Help & FAQ's

Top Questions

Shipping Policy

Cancellation Policy

Return & Exchange Policy